return & change

GENERAL:

1- If you place an electronic purchase order via the website you are using, you are deemed to have accepted preliminary information form and distance sale agreement presented to you.

2- Regarding the sales and delivery of the product they have purchased, Buyers are subject to the provisions of the Consumer Protection Law no. 6502 and Distance Agreements Regulation (RG:27.11.2014/29188) and other applicable laws.

3- The courier charges for the shipment of the product will be borne by Soul Spiritz. Soul Spiritz is reserved the right to make changes in the courier charges.

4- A product purchased is delivered to the person and/or the establishment at the address indicated by the Buyer within no later than 30 days’ statutory period. If the product is not received within such period of time, Buyers may terminate the agreement.

5- Any product purchased must be delivered in full and in accordance with the specifications indicated in the order.

6- If it becomes impossible to sell the product purchased, the Seller is required to notify the Buyer in writing of this fact within 3 days of becoming aware of it. The total cost must be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

7- If the Buyer does not pay for the product they have purchased or cancels the order with the bank, the Seller is released from their obligation to deliver the product.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF CREDIT CARD:

8- Upon delivery of the product, if it is detected that the credit card of the Buyer to which the product cost has been charged has been used by unauthorized persons and if the cost of the product sold is not refunded to the Seller by the relevant bank or financial institution, the Buyer must return such product to the Seller within 3 days, the shipment cost of which shall be borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9- In the event a force majeure event that cannot be foreseen by the Seller occurs and the product cannot be delivered on time, the Buyer is notified of the situation. The Buyer may request for cancellation of the product, replacement of the product with a similar one, or postponement of the delivery until such impediment disappears. If the Buyer has made the payment in cash and cancels the order, the cost of the product is refunded to the Buyer in cash within 14 days of cancellation. If the Buyer has charged the payment to their credit card and cancels the order, the cost of the product is refunded to the bank within 14 days; in which case, it may take 2 to 3 weeks for the bank to transfer such amount to the bank account of the Buyer.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

10- The Buyer must check the product/service subject to the agreement before accepting the delivery and will not receive the product/service from the courier company if it is damaged and defective, including if bruised, broken and in torn packaging, etc. The Buyer must use the product/service with care after it is delivered. The Buyer should not use the product/service if they will use their right of withdrawal. The invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

11- Within 14 (fourteen days) of delivery of the product purchased to the Buyer or to the person/establishment at the address the Buyer has indicated, the Buyer may exercise their right of withdrawal from the agreement by rejecting the product without indicating any reason and assuming any legal and penal responsibility provided they notify the Seller via the contact details indicated below.

SELLER’S CONTACT DETAILS FOR NOTIFICATION IN CASE OF EXERCISING RIGHT OF WITHDRAWAL:

12 – NAME / TRADE NAME: Rif-SA Tekstil San. Tic. Ltd. Sti

ADDRESS: Maltepe Mah. Sercekale Sok. No:9 Kat:5 Cevizlibag/Zeytinburnu

E-MAIL: contact@soulspiritz.com

TEL: 0(212) 482 18 64

FAX: 0(212) 482 18 74

DURATION OF RIGHT OF WITHDRAWAL:

13- If the Buyer has purchased a service, 14 days’ duration for right of withdrawal starts on the date of signing the agreement. The right of withdrawal may not be exercised in service agreements under which the performance of the service starts upon approval of the consumer prior to expiration of the duration of right of withdrawal.

14- Expenses arising from exercising the right of withdrawal are borne by thee Seller.

15- For the Buyer to be able to exercise the right of withdrawal, the Seller must be notified in writing via certified mail, fax or e-mail within the 14 (fourteen) days’ duration and the product must be unused as per the provisions of “Products which are not Subject to Right of Withdrawal” under this Agreement.

USE OF RIGHT OF WITHDRAWAL:

16- Invoice of the product delivered to a 3rd party or the Buyer (If the invoice of the product to be returned is issued to a legal entity, the product must be returned along with a return invoice issued by such legal entity. Return of a product invoiced to a legal entity will not be completed unless a RETURN INVOICE is issued).

17- The return form must be delivered in a complete and undamaged condition together with the box, packaging, and standard accessories, if any, of the product to be returned.

CONDITIONS OF RETURN:

18- The Seller is obligated to refund the total cost of the product and return the documents obligating the Buyer to the Buyer within no later than 10 days of receiving the notice of withdrawal and receive return of the product within 20 days. If the cost of the product is charged to a credit card in installments, the bank refunds the amount of the installments in corresponding months. If the cost of the product is charged to a credit card in a single sum, it may take 3 (three) working days, depending on the bank, for the bank to refund the cost of the product. The Seller does not have any power over banks regarding the processes related to transfer of the product cost.

19- In case the product decreases in value or the product return becomes impossible due to any fault of the Buyer, the Buyer is responsible to indemnify the Seller for the damages in proportion to the Buyer’s fault. However, during the period of right of withdrawal, the Buyer is not responsible for any changes or deteriorations arising from proper use of the product. In the event the Buyer’s purchase amount drops below the limit of the special offer, the amount of discount made available to the Buyer as part of the special offer is cancelled.

20- When returning via courier the product they have purchased, the Buyer must include the invoice sent by the Seller in the box or the package.

EVENT OF DEFAULT AND LEGAL CONSEQUENCES:

21- If the Buyer has charged the cost of the product to their credit card and has defaulted on their payments, the Buyer agrees, declares and undertakes that they shall pay interests and be liable towards the bank in accordance with the credit card agreement between the card holder and the bank. In such case, the relevant bank may take legal action and claim for the expenses and the counsel’s fee to arise from the Buyer; and in any case, if the Buyer goes into default due to their liabilities, the Buyer agrees that they shall indemnify the Seller for their damages and losses arising from the delayed payment of the liability.

PAYMENT AND DELIVERY:

22- You may deposit the payments to our bank account (TRY) specified below via Bank Transfer or EFT (Electronic Funds Transfer):

BANK’S NAME: FibaBank

ACCOUNT’S NAME: Rif-SA Tekstil San. Tic. Ltd. Sti

IBAN: TR260010300000000005145030 

You may use your credit cards on our website to make online payments in a single sum or installments. Your online payments will be charged to your credit card upon completion of the order transaction.